Shipping and Returns

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. 

1. Please email sales@inovaprofessional.com to request a refund and we will assign you a tracking number.
2. Mail your returned item to:
     INOVA Professional
     67 N Prospect Avenue
     Lynbrook, NY 11563
3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Return Exceptions
Some items cannot be returned if they are opened.
Merchandise that has been used or altered will not be accepted for return or exchange. 

Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 

Exchanges
If your purchased item is not opened, you may exchange this item for a different one. You will not be subject to a restocking fee in this case, but you still will have to pay for return shipping. 

Shipping Policy

Turnaround
All orders are shipped within 48 hours Monday - Friday 10am - 5pm.

Carriers

We use UPS to deliver our orders.

Order Tracking
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders 
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

How to Return an Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

 

1. Please email sales@inovaprofessional.com to request a refund and we will assign you a tracking number.

2. Mail your returned item to:

     INOVA Professional

     28 West 39th Street

     New York, NY. 10018

3. Include in your package a signed letter stating the reason for returning the item and the original receipt.

 

Return Exceptions

Some items cannot be returned if they are opened.

Merchandise that has been used, or altered will not be accepted for return or exchange.

 

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

 

Exchanges

If your purchased item is not opened, you may exchange this item for a different one. You will not be subject to a restocking fee in this case, but you still will have to pay for return shipping.

Shipping Policy

 

Turnaround

All orders are shipped within 48 hours Monday - Friday 10am - 5pm.

 

Carriers

We use UPS to deliver our orders.

 

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.

 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

 

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.